Desktop Support Engineer
World class Desktop Support Engineer who brings sound problem-solving and troubleshooting skills with a thorough
understanding of Remote Desktop, Terminal Services and over 5 years of experience working with Microsoft Windows
Desktop and Server Operating Systems to your organization. Outstanding support specialist certified in CompTIA’s
A+, Network+ and the Microsoft Technology Associate, trained for the CCNA and MCITP. Unlike other System Admin
candidates who lack the necessary competence to manage an IT network, I bring training, experience as well as a
combined expertise in:
Leadership, Management, and Business
• Effective strong team player.
• Incident documentation/resolution
• Continuous Process Improvement
• Excellent customer service skills and rapport
• Training & Development
Technology
• Hardware problem resolution
• Multi-user computer systems
• OSI level 1-3 proficiency network cabling
• Network and Systems Architecture
• Enterprise Architecture
• Server and Network Deployment
PROFESSIONAL EXPERIENCE
AUSTAD COMPUTING 08/2013 to Present
Technical Support, Repair Engineer
Install, configure, administer, maintain and monitor appropriate technologies for home and business users
Provide and implement complete application support of Windows 7, Windows 8, MS Office products
Receive, prioritize, document, and resolve end user help requests
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
DELL COMPUTER/F2ONSITE 07/2013 to 08/2013
Technical Support, Repair Engineer
Install, configure, administer, maintain and monitor appropriate technologies for home and business users
Provide and implement complete application support of Windows 7, Windows 8, MS Office products
Maintain hardware, software licenses, warranties, maintenance agreements, and vendor contracts
Receive, prioritize, document, and resolve end user help requests
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals
CHASE BANK/NATIVE STAFFING 05/2013 to 06/2013
Windows 7 Migration Specialist
Migrate, Implement and support Windows 7 Desktop units for large multi-national client
Ensured software installation and network connectivity during mission critical multicast over IP routes
THE BOEING COMPANY/DELL MGMT 07/2010 to 09/2011
LEMS Support Specialist
Responsible for the organization, implementation, administration and support of local area networks (LANs)
wireless, intranet systems, as well as hardware/software systems for Laser Exterior Marking System (LEMS)
over Virtual LAN (VLAN) structure
Performed installation and connectivity for major router platforms using IP networking fundamentals and extensive experience in the application of IP protocols
Collect data to evaluate the network’s or system’s performance and help make the system work better and faster
Train users on the proper use of hardware and software when necessary
Solve problems quickly when a user or an automated monitoring system lets them know about a problem
Authored, updated training materials and system documentation upon company intranet using HTML
ZURICH, INC./COMPU-COM 05/2010 to 07/2010
Desktop Support Technician
Facilitated OS/software install on Windows XP workstations, notebooks
Troubleshooting hands-on problem mitigation at the desktop and server level
Supported large scale network content and network service provider environments
Installed and upgraded software, installed hardware, implemented file backups
Configured special applications, migration to new versions of software
K&H PRINTERS/TERRA STAFFING 03/2010 to 05/2010
Digital Print Operator
Supported/assisted in operation of Xerox digital printer at on call publishing facility
AT&T/APEX SYSTEMS 05/2007 to 02/2010
Access Management Specialist
Provisioned network access to computer applications for AT&T employees, representatives and dealers utilizing
MS Internet Explorer, Oracle, Citrix, Active Directory, MS Excel, SQL
Noted for process improvements using MS Excel, SQL, Perl scripts
Supported and maintained user account information including rights, security and systems groups
Improved process time working with management/internal representatives through holiday season
EDUCATION
DCSE
F2Onsite, Dell Computer 2013
MCITP – CompTIA Network+, MTA certifications
TLG Learning 2012
BS Computer Science
South University Online 2012
MCSA, CCNA, CompTIA A+ certifications
Strategy Computers 2003
Electronic Technology w/Microprocessor Labs
CIE 1986