Frank's online resume

Desktop Support Engineer World class Desktop Support Engineer who brings sound problem-solving and troubleshooting skills with a thorough understanding of Remote Desktop, Terminal Services and over 5 years of experience working with Microsoft Windows Desktop and Server Operating Systems to your organization. Outstanding support specialist certified in CompTIA’s A+, Network+ and the Microsoft Technology Associate, trained for the CCNA and MCITP. Unlike other System Admin candidates who lack the necessary competence to manage an IT network, I bring training, experience as well as a combined expertise in: Leadership, Management, and Business • Effective strong team player. • Incident documentation/resolution • Continuous Process Improvement • Excellent customer service skills and rapport • Training & Development Technology • Hardware problem resolution • Multi-user computer systems • OSI level 1-3 proficiency network cabling • Network and Systems Architecture • Enterprise Architecture • Server and Network Deployment PROFESSIONAL EXPERIENCE AUSTAD COMPUTING 08/2013 to Present Technical Support, Repair Engineer Install, configure, administer, maintain and monitor appropriate technologies for home and business users Provide and implement complete application support of Windows 7, Windows 8, MS Office products Receive, prioritize, document, and resolve end user help requests Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals DELL COMPUTER/F2ONSITE 07/2013 to 08/2013 Technical Support, Repair Engineer Install, configure, administer, maintain and monitor appropriate technologies for home and business users Provide and implement complete application support of Windows 7, Windows 8, MS Office products Maintain hardware, software licenses, warranties, maintenance agreements, and vendor contracts Receive, prioritize, document, and resolve end user help requests Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals CHASE BANK/NATIVE STAFFING 05/2013 to 06/2013 Windows 7 Migration Specialist Migrate, Implement and support Windows 7 Desktop units for large multi-national client Ensured software installation and network connectivity during mission critical multicast over IP routes THE BOEING COMPANY/DELL MGMT 07/2010 to 09/2011 LEMS Support Specialist Responsible for the organization, implementation, administration and support of local area networks (LANs) wireless, intranet systems, as well as hardware/software systems for Laser Exterior Marking System (LEMS) over Virtual LAN (VLAN) structure Performed installation and connectivity for major router platforms using IP networking fundamentals and extensive experience in the application of IP protocols Collect data to evaluate the network’s or system’s performance and help make the system work better and faster Train users on the proper use of hardware and software when necessary Solve problems quickly when a user or an automated monitoring system lets them know about a problem Authored, updated training materials and system documentation upon company intranet using HTML ZURICH, INC./COMPU-COM 05/2010 to 07/2010 Desktop Support Technician Facilitated OS/software install on Windows XP workstations, notebooks Troubleshooting hands-on problem mitigation at the desktop and server level Supported large scale network content and network service provider environments Installed and upgraded software, installed hardware, implemented file backups Configured special applications, migration to new versions of software K&H PRINTERS/TERRA STAFFING 03/2010 to 05/2010 Digital Print Operator Supported/assisted in operation of Xerox digital printer at on call publishing facility AT&T/APEX SYSTEMS 05/2007 to 02/2010 Access Management Specialist Provisioned network access to computer applications for AT&T employees, representatives and dealers utilizing MS Internet Explorer, Oracle, Citrix, Active Directory, MS Excel, SQL Noted for process improvements using MS Excel, SQL, Perl scripts Supported and maintained user account information including rights, security and systems groups Improved process time working with management/internal representatives through holiday season EDUCATION DCSE F2Onsite, Dell Computer 2013 MCITP – CompTIA Network+, MTA certifications TLG Learning 2012 BS Computer Science South University Online 2012 MCSA, CCNA, CompTIA A+ certifications Strategy Computers 2003 Electronic Technology w/Microprocessor Labs CIE 1986